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Ordering Information
How To Order
Placing an OrderTo place an order, please contact LexisNexis Customer Service toll-free (in the USA and Canada) at 1-800-638-8380 or send an e-mail message to academicinfo@lexisnexis.com. From outside the USA and Canada, please call 1-301-654-1550 or send an e-mail message to academicinternational@lexisnexis.com. Please send purchase orders to LexisNexis Customer Service at 7500 Old Georgetown Rd. Suite 1300, Bethesda, MD 20814-6126, USA, or via fax to 1-301-657-3203. Assistance with Your Order
For price quotes, questions about our products, other assistance with your order, or customer service issues, please contact the Customer Service department as you would for placing an order, or contact your LexisNexis Representative. You can get in touch with your representative through Customer Service or use the web site to contact us. Processing and Delivery
Orders are processed daily, as promptly as possible. Shipments are made via carriers selected by the publisher unless a specific manner of shipment is requested. Priority orders are subject to availability of material, and there may be a modest additional charge for "rush" service and shipment. Under normal circumstances, products generally will be shipped and current services will begin within two to six weeks from the date on which an order is received. Renewal Policy
For subscriptions that are renewed on an annual basis, LexisNexis will automatically renew ("Automatic Renewal") such subscriptions each year unless you provide written notice to cancel the Automatic Renewals. All Automatic Renewals are subject to the cancellation policy set forth below. Cancellation Policy
If a current subscription or standing order is cancelled within 90 days of receipt of the first shipment, upon written request, a full refund will be issued, with the requirement that all corresponding materials will be returned to the publisher. After 90 days, a prorated refund will be made on materials not yet shipped. Retrospective index orders also may be cancelled within 90 days for a full refund. However, because retrospective microforms are ordinarily custom duplicated upon receipt of an order, LexisNexis reserves the right to apply a cancellation charge on retrospective microform purchases that are cancelled subsequent to placement of a firm order. More Ordering Information